FedEx is committed to providing outstanding customer service which is why we use it as our preferred shipping carrier.
How much is shipping?
We offer FREE FedEx Standard Ground shipping for orders over $99. Free Shipping offer is valid on all orders more than $99 shipped in the continental United States and applies to Standard Ground shipping orders only.
Orders less than $99 will be charged the following:
FedEx Ground ~ $10 flat rate
FedEx 2nd Day ~ $20 flat rate
You have the option to place your order online and pick it up from our lounge at no charge. We are located at 80 East 2nd Street (between First and 2nd Avenue), New York, NY 10003.
Where can I ship to?
Velvet Cigar orders are shipped via FedEx within the continental United States. Shipments of orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshal Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail and orders will be shipped. FedEx delivery options are not available for these destinations. Please allow 5 to 10 business days for delivery to the destinations.
When will my order ship?
Depending on availability, orders processed by 12:00 p.m. CST, Monday through Friday (except holidays) will ship within 24 to 48 hours (contingent upon availability). No orders are processed on weekends or holidays.
FedEx Ground - within 7 business days
FedEx 2nd-Day - within 2 business days
(Saturday, Sunday and holidays are not considered business days)
We will send you a tracking number once your order is shipped. You can then track your shipments online at FedEx.com.
What payment options do you accept?
We accept the following forms of payment:
American Express,
Diner’s Club,
Discover, JCB, MasterCard and Visa
We do not accept Money orders, Certified checks (cashiers check), personal checks nor company checks.
Additional FAQ’s:
• Offers valid while supplies last.
• All prices subject to change without notice.
• We reserve the right to limit quantities.
• We do our very best to inform our customers as soon as possible if a product is not in stock.
• You must be 18 or older to purchase tobacco products.
Contact us via email at info@velvetcigars.com or call (212) 533-5582 for further inquiries
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